Refund Policy
WetzelWisdom is sold as a monthly All-Access subscription. Because you can cancel at any time and are never locked in, our refund policy is simple and described below.
1. Canceling Your Subscription
You can cancel at any time using the Manage subscription button on your dashboard, which opens a secure Stripe portal. Cancellation stops all future charges. You keep full access to every test until the end of your current billing period, and no further payments are taken after that.
2. Refunds for the Current Month
Because a subscription month grants immediate access to every test, answer key, and explanation on the platform, charges for billing periods you have already used are generally not refundable. We will issue a full refund of the most recent charge if, at the time of your request:
- The charge occurred within the last seven (7) calendar days;
- You have not started a scored attempt of any paid test during that billing period (for example, you subscribed by mistake or forgot to cancel and did not use the service);
- The request was made in good faith and not as part of repeated refund activity on the same or related accounts.
3. Billing Errors
If you believe you were charged in error, including duplicate charges or charges after a confirmed cancellation, contact us and we will investigate and correct any error with a full refund of the affected charges.
4. How to Request a Refund
Email support@wetzelwisdom.com from the email address associated with your account and include:
- The email address on your WetzelWisdom account;
- The approximate date of the charge;
- A brief reason for the refund (optional, but helps us improve).
5. Processing
Once we confirm your request meets the conditions above, we will issue the refund to your original payment method through Stripe. You will receive an email confirmation when the refund is processed. Depending on your bank or card issuer, it typically takes 5–10 business days for the funds to appear on your statement.
When a refund is issued, the associated subscription is canceled and access to paid tests ends.
6. Exceptions and Abuse
Refunds are intended to protect subscribers against genuinely unsatisfactory experiences and billing mistakes. We reserve the right to decline a refund request if we reasonably believe it is being used to obtain paid content for free, including (but not limited to) subscribing, consuming tests and answer keys, and then requesting a refund, or patterns of repeat refund activity tied to the same account, email, or payment method.
7. Chargebacks
If you have a concern with a charge, please contact us first. Filing a chargeback with your bank or card issuer before reaching out delays resolution and incurs costs we'd rather not pass on to other customers. Accounts associated with a chargeback issued without prior contact may be suspended while the dispute is investigated.
8. Changes to This Policy
We may update this Refund Policy from time to time. Any updates will be reflected here with a new "Last updated" date. Charges are governed by the policy in effect at the time of the charge.
9. Contact
Refund questions: support@wetzelwisdom.com.